To confirm your appointment, full payment is required within 24 hours of making your booking. Bookings that remain unpaid after this period will be automatically cancelled, and the appointment slot will be released for other clients.
If you need to reschedule or cancel your appointment, we kindly ask that you provide at least 48 hours' notice. Requests made within 48 hours of the scheduled appointment time will incur the full session fee, as the appointment has been reserved exclusively for you.
If you are unable to attend your appointment or late arrival more than 20 minutes of your scheduled appointment time without prior notice, the session will be considered a no-show and the full session fee will apply.
If you anticipate being late, please notify us as soon as possible. While we will do our best to accommodate your arrival, the session will still conclude at the originally scheduled end time to avoid impacting subsequent appointments.
These policies help us manage appointment availability fairly while ensuring that we can continue to provide timely support to all clients.
